Shipping policy
- Processing time – How long before an order ships (e.g., 1-3 business days)
- Shipping methods & carriers – Which carriers you use (USPS, UPS, FedEx, etc.) and the service levels offered
- Estimated delivery times – Domestic and international timeframes
- Shipping costs – Flat rates, free shipping thresholds, or carrier-calculated rates
- International shipping – Countries you ship to, customs/duties responsibility
- Lost or damaged packages – How you handle these situations
- Order tracking – How customers can track their shipments